Tier I - Technical Support Analyst

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Experian with the position of Tier I - Technical Support Analyst - Experian which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Tier I - Technical Support Analyst - Experian below matches your qualifications. Good Luck: D

Experian Data Quality solutions empower customers along their journey to data maturity through hosted and on-prem software applications and services to cleanse,…

Company Description

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

Job Description

The Experian Data Quality (EDQ) North America Professional Services team is focused on helping our clients achieve successful outcomes through both the pre- and post-sales phases of their technology investments.

Experian Data Quality solutions empower customers along their journey to data maturity through hosted and on-prem software applications and services to cleanse, validate, and enhance critical end-customer data.

Experian Data Quality is a fast growing, entrepreneurial organization created under the Experian Corporation. EDQ focuses on providing Data Quality Management Tools and Services utilized by some of the largest organizations in the world to help them effectively manage their data.

Experian Data Quality enables organizations to unlock the power of data. We focus on the quality of our clients’ information so they can explore the meaningful ways they can use it. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we empower our clients to manage their data with confidence. We have the data, expertise, and proven technology to help our customers quickly turn information into insight. We’re investing in new, innovative solutions to power opportunities for our people, clients, and communities.

What you’ll be doing

• Provide remote, software technical support for Experian EDQ clients. Our solutions include data cleansing, validation enrichment and profiling.
• Promptly assist in solving clients’ issues through various channels, including email, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues related to API, data processing, and application functionality.
• Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary.
• Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner.
• Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
• Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

Qualifications

• 1-3 Years of Desktop Support, Help-Desk, or IT related support
• BA degree or equivalent experience desired
• Proficient in:
  • Windows Server/Linux environment
  • CLI
• Knowledge in:
  • Basic networking concepts
  • Remote desktop technologies
  • Salesforce or similar ticketing systems
• English Level B2
• Strong communication and interpersonal skills
• Analytical and problem solving skills
• Organize and manage multiple tasks and priorities.
• Able to work non-standard business hours as required
• Ability to resolve issues over the phone utilizing remote control tools.
• Communicate clearly and concisely, both orally and in writing.
• API Knowledge preferred
• Passionate about the Data Quality world

Additional Information

Our uniqueness is that we truly celebrate yours. Experians culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Information :

• Company : Experian
• Position : Tier I - Technical Support Analyst
• Location : Heredia, Provincia de Heredia
• Country : CR

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Tier I - Technical Support Analyst job info - Experian Heredia, Provincia de Heredia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Tier I - Technical Support Analyst job info - Experian Heredia, Provincia de Heredia in 29-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.