Operations Agent | Guanacaste 1

• Liberia, Costa Rica
• 127632
• Onsite
• Permanent
• Full Time
• 48

Join our global TUI Musement Team in Guanacaste Costa Rica as an Operations Agent. Your mission will be to organize excursions planning/schedule, generate daily reservations to excursion providers and organize required transportation services, work with English-speaking colleagues, and customers over the phone or in person, via email, and strive to provide excellent customer service.
We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Liberia, Costa Rica.
You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.
This is a locally employed position. You must have the right to live and work in Costa Rica before applying. Not sure what local documents you need? Find out more here

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at $6,000,000.00 CRC gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

• Good administration skills, strong planning, organisation and confident with technology.
• High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
• A genuinely helpful, flexible and professional personality.
• A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
• Excellent communication skills, both verbal and written, in English and Spanish is required. Other European languages would be advantageous.
• A collaborative team player who wants to learn, grow and embrace the digital culture.

ABOUT THE JOB

• You ensure all reservations are managed in detail and suppliers receive them on time.
• Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
• Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur.
• Managing and loading all bookings into the system and supplier relations and expectations.
• Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
• Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimising costs and load factor.
• Responsible for loading pick up times into the system and pre-ordering attractions entrance tickets, including any cash reconciliation.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
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